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What is My PlayBreak?

Have you ever found yourself returning to the casino, or logging back into your online player account when you promised yourself you wouldn’t? Or, do you know someone who might feel that way themselves? If so, today could be a new day.

My PlayBreak is OLG’s customizable Self-Exclusion Tool that helps players take a break from gambling. Players choose the duration and determine the goals they’d like to achieve. Along the way, My PlayBreak offers support, guidance and encouragement to stay on track.

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My PlayBreak Features

My PlayBreak offers players a range of options to help them make the most of their break.

An icon showing three bars represent flexible terms and commitment times with My PlayBreak

Flexible terms & commitment times

Sometimes it can be easier to try something out on a shorter-term, before making a longer commitment. That’s why players can choose the length of time they’d like to take away from gambling.


Casino & Charitable Gaming Centres:
3 months, 6 months, 1, 2, 3, 4, 5 years

Players taking a break from casinos will not be able to visit any Ontario Casino for the duration of their break. Similarly, players taking a break from Charitable Gaming Centres won’t be able to visit any Charitable Gaming Centre in Ontario.


OLG.ca:
1 day, 1 week, 1 month, 2 months, 3 months, 6 months, 1, 2, 3, 4, 5 years

Players taking a break from OLG.ca won’t be able to access their OLG.ca account.

An icon showing two triangles represent a break from gambling promotions with My PlayBreak

A break from gambling promotions

A break in communication can go a long way. That’s why in conjunction with their break from Casinos or Charitable Gaming Centres, players will also be removed from OLG marketing lists until they opt back in.

During short breaks of 1 day to 3 months from OLG.ca, all communications and lottery subscriptions will be paused. For longer breaks, communications and subscriptions will be cancelled until the player opts back in.

A triangle icon is made up of three smaller triangles represent ongoing support with My PlayBreak

Ongoing support

Players who’ve registered for My PlayBreak at a Casino or Charitable Gaming Centre can also opt-in to receive follow up calls from the Responsible Gambling Council and can also call the OLG Support Centre at 1-800-387-0098 for further information and support.

Players who’ve registered for My PlayBreak with OLG.ca can call OLG Player Support at 1-855-978-7529 or chat online here.


Still have questions and want to learn more?

Learn about all the details of My PlayBreak at Casinos and Charitable Gaming Centres and OLG.ca

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WHEN TO CONSIDER MY PLAYBREAK

While only you can truly know what’s right for you, players of all kinds sometimes find themselves at the same crossroads. Whatever their unique circumstances may be, people who use a tool like My PlayBreak often feel it’s in their best interest to take a break from play.

My PlayBreak might be right for you if:

  • Gambling has stopped being as enjoyable as it once was.
  • Your finances, health or relationships are being affected.
  • You feel like you could use a bit more control.
  • You’re ready for a change.

Getting Started

My PlayBreak offers players the support they need to step away from Casinos, OLG.ca or Charitable Gaming Centres. If you, or someone you know, are ready to register with My PlayBreak, we’re ready to help. Here’s how it works.

Registration Request

A player requests to use the My PlayBreak tool. A registration request can be started through the following ways:

OLG.ca: Click the My PlayBreak tab under My Account on OLG.ca. Or call the OLG Player Support at 1-855-978-7529.

Casino: By calling the OLG Support Centre at 1-800-387-0098, asking a staff member on-site or speaking to a Service Coordinator at a PlaySmart Centre.

Charitable Gaming: By calling OLG Support Centre at 1-800-387-0098 or asking a staff member on-site.

A player selects a duration:

Casino & Charitable Gaming Centres:
3 months, 6 months, 1, 2, 3, 4, 5 years

OLG.ca:
1 day, 1 week, 1 month, 2 months, 3 months, 6 months, 1, 2, 3, 4, 5 years

Terms and conditions

Players will also need to review and agree with My PlayBreak terms and conditions. This will include player obligations, liability release and whether or not they’d like to receive check-in phone calls. Each term has its own set of conditions, as outlined in the following chart:

Casino & Charitable gaming centres

Duration Participants will:
All Terms
  • Review and agree to terms and conditions
  • Have the option to receive check-in calls from the Responsible Gambling Council
  • Have their photo taken
  • Receive a copy of registration and list of treatment services

OLG.CA

Duration Participants will:
1 day - 3 months
  • Receive a link to treatment services
Terms longer than 6 months
  • Review and agree to terms and conditions
  • Receive a copy of registration and list of treatment services

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